Support

Clipboard Sanitizer is a small app maintained by a small team. There is no ticket system and no chatbot; questions go to a person, by email.

Email is the only support channel, and it reaches us directly. Write in whatever language you are comfortable with.

Most questions we receive are already answered on the home page: whether the app breaks emoji or non-English text, what happens to copied passwords, and why invisible characters are in your text at all.

Reporting a problem

The more of this you can include, the faster it gets fixed. Nothing here is required; send what you have.

• Your macOS version, and the version of Clipboard Sanitizer from the About window.
• What you expected to happen, and what happened instead.
• The steps that reproduce it, including which app you copied from and which app you pasted into.
• Which rule groups you have switched on, and whether you have any per-app include or exclude rules set.
• If text was cleaned wrongly, or left alone when it should not have been, a sample of that text, pasted into the email. Send only text you are comfortable sharing; we never see your clipboard otherwise.

Send those to the same address. It helps to describe the problem you ran into rather than the feature you have in mind; the underlying need is often solvable in a way that is simpler than the fix you would have asked for.